Last updated: May 11, 2026 Operator: CityGate Church Inc ("CityGate", "we", "us", "our") Contact: support@citygatechurch.com Service: CityGate Mobile and CityGate Admin (together, the "Service") Governing law: State of North Carolina, USA
1. What this document is
These Terms & Conditions ("Terms") are the working agreement between you and CityGate for everything you do inside the Service. They sit alongside our Privacy Policy, which explains what we hold about you and why. By creating an account, signing in, or otherwise using the Service in any way, you're telling us you've read both documents and you're comfortable using the App on the basis of what they say. If any of it doesn't sit right with you, the right move is to not use the Service.
2. Who can sign up
The Service is built for the CityGate congregation, but anyone who can lawfully agree to a contract is welcome to create an account. In the United States, that means you need to be at least thirteen (13) years old; in other countries, the local "age of digital consent" applies. Children younger than that don't get their own logins. The only way a child appears in the Service is when a parent or guardian who already has an account is acting on their behalf — most commonly to check a child into a service through kids check-in. The adult on the account is the responsible party for any information about a minor that goes through the Service from that account.
3. Your account
Your account is yours to look after. That means:
- The information you give us when you sign up should be accurate and you should keep it current.
- Your sign-in credentials are yours alone — please don't share them, and please don't let someone else use the Service while signed in as you.
- Anything that happens on your account is treated as something you did. If your account is used to break these Terms, that's on you, even if it wasn't actually you tapping the buttons.
- If you ever have reason to think someone else is in your account, email support@citygatechurch.com right away so we can help you lock it down.
We can pause or close an account when we have a reasonable basis to think it's being used in a way that hurts other people, the congregation, or the Service itself.
4. Using the Service the way it's meant to be used
CityGate is a community space, and a few ground rules keep it that way. While you're using the Service you agree not to:
- Harass, threaten, intimidate, or defame anybody else
- Post or send anything that's obscene, hateful, sexually explicit, or otherwise unlawful
- Spam, flood, impersonate, or otherwise disrupt live chat, prayer submissions, Connect Cards, notes, or any other shared feature
- Try to get into someone else's account or look at data that isn't meant for you
- Reverse-engineer, decompile, scrape at scale, or otherwise pry at the Service or the systems behind it
- Use the Service to do anything that would break a law that applies to you
CityGate doesn't pre-screen what people post, and we're not obligated to. We do reserve the right to take down anything submitted to the Service — chat messages, prayer requests, Connect Cards, notes, anything — that we judge to be in conflict with these Terms or otherwise out of step with the community. Staff and moderators acting for CityGate may remove content and limit account access when they think that's the right call, and they don't owe you a hearing before doing so.
5. The things you put into the Service
A lot of what flows through CityGate is content you create: sermon notes, live note annotations, prayer requests, Connect Cards, live chat messages, and so on. We'll call all of that your "User Content."
You keep ownership of your User Content. By submitting it through the Service, you're giving CityGate a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host it, store it, copy it, format it (including light editing for layout), and display it back to whoever the relevant audience is — which, in most cases, is just you, your group, or the staff who need to follow up. The only reason we ask for that license is so we can actually run the features you're using. You're also confirming you have the right to share what you're sharing — for example, that a quote you're putting into your notes isn't owned by someone who'd object.
We may take down or delete User Content at any time when we need to for moderation, legal, technical, or operational reasons.
6. Outside services we rely on
The Service stands on the shoulders of a small set of partners — Clerk for sign-in, Planning Center Online for our people and check-in records, Resend for transactional email, Expo for push delivery, YouTube for public sermon video metadata, YouVersion for Bible reference data, and Church Online Platform for the live video player. When you use parts of the Service that touch one of those, the relevant partner's own terms and privacy policy apply alongside ours. We don't control those partners and we're not on the hook for their availability, accuracy, behaviour, or downtime. References to YouTube content are subject to the YouTube Terms of Service and the Google Privacy Policy. Bible text shown through the YouVersion API stays the property of the publishers behind it, and nothing here gives you the right to redistribute it on your own.
A few optional features also rely on your device's own capabilities. Setting a profile photo, for example, prompts your operating system for permission to use your camera and/or photo library, and push notifications require permission to display alerts. Granting or declining any of these device-permission prompts is your call and is controlled in your device's OS settings — declining will not stop the rest of the Service from working; you simply won't be able to use the optional feature that needed the permission until you grant it. What we collect through these features is explained in our Privacy Policy.
7. The Service can change, and so can these Terms
We're a small team building this in public for our church. The Service will change — features will land, others will be reshaped, and on occasion something will be turned off. We provide the Service on an "as available" basis and reserve the right to add to it, change it, pause it, or shut down any part of it at any time, with or without notice. We're not responsible to you for any of those changes.
We may also revise these Terms from time to time. When the change is material, we'll bump the "Last updated" date at the top of this document and, where the law calls for it, give you additional notice — for example, an in-app banner or an email. Carrying on with the Service after a change takes effect is how you accept the updated Terms.
8. No warranties
The Service is provided to you "AS IS" and "AS AVAILABLE," without any warranty of any kind. To the maximum extent the law allows, CityGate disclaims every implied warranty — including merchantability, fitness for a particular purpose, title, and non-infringement — and we don't promise that the Service will be uninterrupted, timely, secure, error-free, or that any defect will ever be fixed. Anything you rely on from the Service is something you're choosing to rely on at your own risk.
9. Limits on what you can recover from us
To the maximum extent the law allows, neither CityGate nor any of its affiliates, officers, employees, or agents will be liable to you for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost goodwill — even if we knew or should have known those losses might happen — arising out of or connected to your use of the Service.
If, despite the above, CityGate ends up legally responsible to you for anything related to these Terms or the Service, the most we'll owe you in total for all claims combined is whichever of these is larger: (a) the amount you actually paid CityGate for the Service in the twelve (12) months before the event the claim is about, or (b) one hundred U.S. dollars ($100).
10. You'll cover us if your use of the Service causes a problem
You agree to defend CityGate, and our affiliates, officers, employees, and agents, and to hold us harmless from any claim, liability, damage, loss, cost, or expense (including reasonable attorneys' fees) that comes out of (i) the way you used the Service, (ii) the User Content you put into it, or (iii) your breach of these Terms or any law that applied to you while you were using the Service.
11. Ending things
You can stop using the Service at any time, no notice required. From our side, we may suspend or close your access at any time — with or without notice, and with or without cause — including when we believe you've broken these Terms. Once your access ends, the rights we'd granted you under these Terms end with it. The parts of these Terms that, by their nature, are meant to outlast the relationship will continue to apply: section 5 (your User Content license back to us), section 8 (no warranties), section 9 (limits on liability), section 10 (covering us), and section 12 (governing law and where disputes are heard).
12. Governing law and where disputes are heard
These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-law rules. Any dispute you and CityGate can't resolve between us about these Terms or the Service will be brought in the state or federal courts located in Alamance County, North Carolina, and you and CityGate are agreeing in advance that those courts have personal jurisdiction over both of us for that purpose. Where applicable law requires arbitration or some other procedure instead, that requirement controls and overrides this section to the extent of the conflict.
13. Getting in touch
Questions about these Terms? Drop us a line:
CityGate Church Inc 2761 Longpine Rd, Burlington, NC 27215 support@citygatechurch.com